Indian Hour

Indigo does it yet again, second complaint in a month about staff misbehavior

Low-cost domestic airline, Indigo, is in the news again and it has been, so far, consistent in maintaining the record. This is third time in a month that the social media is flooded with the news about Indigo, where in, the airline is at fault twice.

On Sunday, 19 November, a woman flying Indigo Airlines, Krishna Sarma, had an ‘unpleasant experience’ because of the airport staff of the airline. The incident took place at the Guwahati airport, where Sarma was clicking some pictures when her luggage was being screened again and again. Her mobile was allegedly snatched by the staff member to delete those pictures.

The Indigo management reverted saying they regret their staff’s behavior. Also, in response to her complaint, they suspended two of their employees who were involved in the incident. In a statement, Indigo said, “The airline has been in touch with Sarma and regretted the inconvenience caused to her. In fact, we have kept her informed of the immediate steps that Indigo has taken, following her complaint.”

After checking her bag, one of the staff allegedly said she had to delete the pictures. Despite the passenger saying that the pictures have been deleted, the staff forcibly snatched her phone and proceeded to delete the same from the ‘recently deleted’ folder in the phone, as per the message purportedly attributed to Sarma.

Later, the passenger reportedly expressed satisfaction, and said, “I am satisfied that IndiGo responded with such alacrity”. Though, she refused to further talk about the incident.

IndiGo has been hogging the limelight for various issues in the last few weeks. Earlier this month, a video went viral on Indigo staff misbehave, where two staff members were seen pinning a passenger down on the ground at the Delhi airport. Indigo, on Twitter, offered an apology to Rajiv Katiyal (the passenger), and terminated the two employees.

Also, on Monday, a video was doing the rounds in which a female flight attendant of IndiGo Airlines made two drunken men fall at her feet and apologies because they misbehaved with her at the Hyderabad airport.

Recent Posts

Chandigarh-Dibrugarh Express Derails: Latest Updates and Rescue Efforts

The Chandigarh-Dibrugarh Express derailed yesterday, causing significant disruptions and raising concerns about rail safety nationwide.…

16 hours ago

Pooja Khedkar Controversy: A Timeline of Events

The Pooja Khedkar controversy has recently captured significant public attention after she was accused of…

2 days ago

Muscat Mosque Misfortune: Indian Nationals Among Victims in Devastating Shooting

In a tragic turn of events, a shooting at the Muscat mosque in the Wadi…

3 days ago

The Flood Situation in India: A 2024 Overview

The 2024 monsoon season has brought widespread flood in many parts of India, severely impacting…

2 weeks ago

Hathras Tragedy: Stampede at Spiritual Gathering Claims over 120 Live

Recent news from Hathras highlights one of the most prominent incidents: the tragic stampede at…

2 weeks ago

Sony Calls Off $10 Billion Merger With Zee

Sony blames Zee for not meeting conditions within the deadline and initiates arbitration proceedings seeking…

3 weeks ago